Here you will learn what to expect when you first submit a claim, like what information you’ll need to have ready, where to submit it and any next steps.
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You report the damage to your home or its contents, with the required documents.
Once you report the claim and submit your documents, we can start your claim process. We record details of the incident, assess your case and email you with guidance on the next steps. Based on the nature of loss, we may appoint a Loss Adjuster to investigate the loss or arrange a survey by ADNIC Engineering Services Dept.
Once the claim is opened, within a couple of days you will also receive an SMS with a claim reference number, along with the contact details of your nearest repair workshop appropriate to the type of policy and insured vehicle. Use this claim reference number to track the status of your claim throughout the process.
First thing’s first. Make sure you have all of the right details and documents ready, so you can easily report the incident to us.
To submit a notification of your home insurance claim, you will need:
You can report the incident to us by phone, fax, email or online.
Abu Dhabi: 02 408 0643
Dubai: 04 515 4911
Submit your home claim online.
